Hello Computer offers Apple computer support for small businesses aimed at keeping your Apple devices fully operational and optimized. Our support plans include monitoring, software updates, scheduled maintenance, security, backups, and quarterly checkups. Outside of our support plans, we also provide onsite support, strategic planning, and special project support at an hourly rate.
Business Support Plans
We currently offer two plans which are STANDARD and PRO.
STANDARD PLAN
- 24 x 7 monitoring alerting us of issues before they become problems
- Remote Access allows us to log in through an admin account and fix a vast amount of problems
- Automatic Software Updates & Maintenance to keep your Mac up-to-date (1)
- Malware Detection we get alerts if your machine is infected
- Discounted Hourly Rate
- MDM Management (2)
PRO PLAN adds on these additional features:
- DNS Protection to protect you from phishing, malware, and other nefarious web scams
- Unlimited Cloud Backup
- MDM Management (3)
- Malware Removal (4)
- Password Management & Documentation
- Quarterly Reviews
- Priority Service
Overall our Standard and Pro plans maintain your Macs automatically, without interrupting your work. Routine maintenance happens automatically when your Mac is idle and when you log out of your machine. Both plans proactively prevent many issues and reduce troubleshooting time when support is required.
Onsite and remote support is provided at a discounted hourly rate once you join a plan.
(1)macOS Upgrades – (e.g. upgrading from macOS 10.15 to macOS 11) are not covered under Automatic Software Updates. However, new versions of macOS will eventually be available in the curated download center when deemed stable enough to deploy. You may upgrade at that time. Any support helping with problems caused by this upgrade would be charged at my hourly rate. The Support Plan’s main focus is to keep your Macs stable and secure, which means delaying new macOS updates until the bugs have been solved. Apple’s had a bad reputation for unreliable rollouts over the last few years. It’s best to wait a minimum of 6 months before upgrading to a new macOS.
(2) MDM (STANDARD) – Macs will join Hello Computer’s MDM.
(3) MDM (PRO) – a 3rd party MDM subscription paid for by your company may be required depending on the size and needs of your business. A separate onboarding fee will be charged for initial deployment to an MDM. You will be the admin of the MDM service allowing me access. Alternatively, you may opt to join Hello Computer’s MDM server.
(4) If the malware remediation takes longer than an hour, then a complete wipe/rebuild of macOS may be in order, which would fall outside of the support plan.